I received my undergraduate degree from Harvard University in Social Studies in 2013, a Masters in Human-Computer Interaction from Carnegie Mellon University in 2018 and a PhD in HCI from Carnegie Mellon in 2020.
In my work I explore community dynamics in online spaces, focusing on ways in which self-governance behaviors can be strengthened. To date, I have primarily explored moderation strategies, but have also done work on introduction of newcomers and methods for increasing engagement of members. In my research I begin with empirical analyses to understand community behaviors and challenges and then translate the findings of this research into design and development of new systems. Through my work, I aim to facilitate the design of more welcoming, tolerant, and supportive communities online.
In my study of community moderation practices with Geoff Kaufman, I am examining the ways in which small informal communities develop methods for managing behavior of community members. See more information here.
I am also currently exploring users' verbal responses to hate speech and harassment in a project with Diyi Yang.
In a new line of work, I have begun exploring the ways in which chatbots can support communities in addressing some of the aforementioned challenges through meaningful social engagement with members.
I also maintain a list of all the peer-reviewed research I have found that focuses primarily on Twitch, which can be found here.